phfun11 Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy describes how phfun11 ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who use phfun11.vu and its associated services, including the mobile application, live casino, sports betting section, and all other platform features.

phfun11 operates exclusively for the Philippine market. All personal data handling described in this Policy applies to players and users based in the Philippines. By creating an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy is written in plain English to make it as clear as possible. If you have questions about anything in this document, contact us through your account dashboard.

2. Information We Collect

phfun11 collects personal information through several channels. The type of information collected depends on how you interact with the platform.

Information you provide directly:

• Full legal name, date of birth, and gender — collected at registration.
• Valid Philippine mobile number and email address — used for account communication and OTP verification.
• Government-issued Philippine ID documents — collected during KYC identity verification before your first withdrawal.
• Payment account details — bank account numbers, GCash or Maya account references — used to process deposits and withdrawals in PHP.
• Correspondence you send to phfun11 support, including any screenshots or attachments.

Information collected automatically:

• Device identifiers, IP address, operating system, and browser type — collected on login and during platform use.
• Session data including pages visited, games played, bets placed, and time spent on the platform.
• Transaction records including deposit amounts, withdrawal requests, game results, and bonus activity.
• Cookies and similar session tokens used to maintain your login state and platform security.

3. How We Use Your Data

phfun11 uses your personal data for the following purposes:

phfun11 does not use your personal data for automated profiling that produces legal or similarly significant effects on you without human review. Responsible gaming monitoring may flag accounts for manual review by our team.

4. Who We Share Your Data With

phfun11 does not sell your personal data. We may share your information with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and banking partners — to process your PHP deposits and withdrawals through local channels including bank transfer networks, GCash, and Maya. These partners receive only the information necessary to process your specific transaction.
• Identity verification service providers — to validate your government-issued Philippine ID during KYC. These providers process your documents under their own data protection obligations.
• Technology and infrastructure providers — hosting, security, and platform support providers who process data on phfun11's behalf under data processing agreements.
• Regulatory and law enforcement authorities — where required by applicable Philippine law, court order, or lawful authority request. phfun11 cooperates with financial crime investigations where legally obligated.

Any third party that receives personal data from phfun11 is required to handle it in accordance with applicable data protection laws and the terms of their agreement with us.

5. How Long We Keep Your Data

phfun11 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable legal and regulatory obligations. Specific retention periods are determined by the type of data and the purpose for which it was collected.

Transaction records, KYC documents, and account history are retained for a minimum period in accordance with Philippine anti-money laundering and financial record-keeping requirements. This retention is mandatory and is not affected by account closure.

Data collected purely for analytics or platform improvement purposes is anonymised or deleted when it is no longer required for those purposes. Communications with support are retained for a reasonable period to allow for follow-up and dispute resolution.

If you close your account voluntarily, your personally identifiable information will be removed from active systems after the mandatory retention period has passed, subject to any legal holds or ongoing investigations.

6. How We Protect Your Data

phfun11 takes data security seriously. The following measures are in place to protect personal information on our platform:

• SSL/TLS encryption — all data transmitted between your device and phfun11 servers is encrypted in transit.
• OTP (One-Time Password) verification — account logins from new devices and sensitive account actions require OTP confirmation to your registered mobile number.
• Access controls — internal access to personal data is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Account monitoring — unusual login activity, including access from unrecognised devices or locations, triggers security alerts.

While phfun11 implements reasonable technical and organisational security measures, no online platform can guarantee absolute security. You play an important role in protecting your own account by keeping your password confidential and using your registered mobile number only. If you suspect your account has been compromised, contact phfun11 support immediately through your account dashboard.

7. Cookies and Similar Technologies

phfun11 uses cookies and similar session technologies to operate the platform. These are small data files stored on your device when you visit phfun11.vu.

Types of cookies we use:

• Strictly necessary cookies — required for the platform to function. These include session authentication cookies that keep you logged in and security tokens. These cannot be disabled without breaking platform functionality.
• Analytics cookies — used to understand how players use the platform, which pages are visited most, and where errors occur. Data collected through analytics cookies is used in aggregated, anonymised form.
• Preference cookies — used to remember settings you have applied, such as display preferences, to improve your experience on return visits.

phfun11 does not use third-party advertising or retargeting cookies. You can manage cookies through your browser settings, though disabling strictly necessary cookies will affect your ability to use the platform.

8. Your Data Rights

Under the Philippines' Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by phfun11:

• Right to be informed — you have the right to know that your personal data is being collected and processed, which is the purpose of this Privacy Policy.
• Right of access — you can request a copy of the personal data phfun11 holds about you.
• Right to correction — if any personal data held by phfun11 is inaccurate or incomplete, you can request that we correct it. Some corrections may require supporting documentation.
• Right to erasure — in certain circumstances, you can request that we delete your personal data. This right is subject to overriding legal retention obligations, particularly around financial and identity records.
• Right to object — you can object to the processing of your personal data for certain purposes, including direct marketing communications.
• Right to data portability — you can request a copy of your data in a commonly used electronic format.
• Right to lodge a complaint — if you believe phfun11 has not handled your personal data in accordance with applicable law, you have the right to file a complaint with the Philippine National Privacy Commission.

To exercise any of these rights, contact phfun11 through the Help or Support section of your account dashboard. We will respond to all legitimate requests within a reasonable timeframe, and in any case within the period required by applicable law.

9. Minors

phfun11 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If we become aware that an account has been registered by or on behalf of a minor, it will be closed immediately and any associated data will be handled in accordance with our account closure procedures.

If you believe a minor has registered an account on phfun11, please contact us through the Help section in your account or by emailing [email protected]. We take this seriously and will act promptly on any such report.

10. Updates to This Policy

phfun11 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to how we handle data. When we make significant updates, we will notify registered players through the contact details held on their accounts.

The "Last updated" date at the top of this page indicates when the most recent version was published. We encourage you to review this Policy periodically. Your continued use of phfun11 after changes are published constitutes your acceptance of the updated Policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact phfun11 through the Help or Support section within your account dashboard. This is the fastest way to reach our team for data-related queries.

You can also contact us by email at [email protected]. Note that this email address is displayed as plain text only and should be used for correspondence — it is not a formal legal notice address.

For responsible gaming concerns, self-exclusion requests, or gambling harm resources, visit our dedicated Responsible Gaming page for the most relevant support options.